Prevail Key Co. takes great care and pride in packing the products we sell, but once the item has shipped, Prevail Key Co. cannot be held liable for items that are lost, stolen or damaged en route by the courier.
We highly recommend adding Route shipping protection to your order which fully insures your order if it is lost, stolen or damaged. If you need to file a claim with Route, you can contact them here and inquire about your order or request a full refund.
All pre-orders, group buys or items that specifically mention no returns or refunds on the product page will not be eligible for cancellation, refunds or returns. Unless the product is defective and proof is provided by the customer, then these sales are final. In the event a group buy is unable to meet requirements for production, then refunds will be given once all options are exhausted to produce the item.
Prevail Key Co. will not accept returns, exchanges or refunds for in-stock items once the item has shipped, unless you receive an incorrect order. If you receive the wrong item or wrong amount of product, contact us immediately so we can process an exchange to get you the right product. If your order is only missing an amount of product, we can ship what's missing to you or process a refund for what you did not get.
If you want to cancel or change an order that has not yet shipped, try to contact us as soon as you can. We are fast with packing orders and shipping, so we cannot give a time limit, but if it has not yet shipped then we can refund your order or make changes to the cart. Once items have been packaged and dropped off to the courier, that sale is final and we will not process any returns or refunds, unless your shipment is incorrect as stated above.
We are here to help and will do the best we can if you run into an issue, but as we are a very small shop, we cannot make any guarantees once the item is out of our hands. Please contact us by emailing firstname.lastname@example.org or joining our Discord for assistance.
Prevail Key Co. will not be responsible for any unpaid duties or taxes upon delivery. The recipient will be solely responsible for paying any duties and/or taxes that are applicable for their order. Please ensure the shipping address is correct, as once it's shipped then you will be responsible for any additional cost for receiving the imported item.
Prevail Key Co. may add a 15% restocking fee and in addition will charge back any shipping costs for any items that are refused or returned by the recipient. Prevail Key Co. reserves the right to change its policies at any time.