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Shipping Protection
If you added the Insurify shipping protection for your order and your order is lost, stolen or arrived damaged, then you can easily file a claim.
Go to the below link to start your claim and it should be processed within 5-7 business days.
Start Order Claim
If you did not add the shipping protection for your order and it was lost or stolen, then we will not refund or replace the order.
If your order arrived damaged and you did not have shipping protection, contact us using the contact form or email support@prevailkeyco.com and we will review on a case-by-case basis.
*All of the U.S. is covered by this service, not all international countries are covered. If you're an international customer, please opt for UPS or DHL shipping as insurance is included in the cost.
Additional Information
