New Epsilon switches and updated lube stations are now in-stock!

File Order Claim

If you added the Easyship shipping protection for your order and your order is lost, stolen or arrived damaged, then you can easily file a claim.

Go to the below link to start your claim and it should be processed within 5-7 days. All claims go through Insureship, the company that covers the shipping protection and they will only communicate with the customer.


Start Order Claim


We cannot file the claim for you nor do we have any additional insight, all claims must go through Insureship and they will fully handle it.

Insureship is a separate company working with Easyship to provide this service.

If you did not add the shipping protection for your order and it was lost or stolen, then we will not refund or replace the order.

If your order arrived damaged and you did not have shipping protection, contact us using the contact form or email support@prevailkeyco.com and we will review on a case-by-case basis.

*All of the U.S. is covered by this service, not all international countries are covered. If you're an international customer, please read the terms and conditions.


Additional Information

Full Terms & Conditions

Insureship Contact Page

Prevail Shipping Policy

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